Everything you need. Nothing you don't.
Wavelength is purpose-built for small businesses that want serious AI power with complete human oversight. Here's everything included.
Natural Voice Conversations
Milo speaks like a real person on every call — no press-1 menus, no robotic voices. Customers call and speak naturally.
Instant Call Pickup
Every inbound call is answered in under 2 seconds, day or night — no hold music, no missed calls.
Always-On Coverage
After hours, weekends, or peak volume — Milo answers every call so you never lose a customer.
Brand Voice Training
Customize Milo's tone, vocabulary, and response style to match your brand perfectly.
Ongoing Improvement
Operator corrections and feedback are incorporated into regular model updates — Milo gets better over time.
Unlimited Call Capacity
One call or a hundred at once — Milo handles any volume without putting customers on hold.
Live Monitoring Dashboard
See every active conversation in real time. Know exactly what Milo is saying before customers read it.
One-Click Takeover
Jump into any conversation instantly. Customers experience a seamless transition from Milo to you.
Smart Escalation Alerts
Milo notifies you immediately when confidence is low, a customer is frustrated, or a situation needs human judgment.
Response Editing
Review Milo's drafted reply and edit it before it sends. Preview everything before delivery.
AI Confidence Scoring
A live percentage showing how certain Milo is about each response. Set your own minimum threshold.
Topic Restrictions
Block Milo from discussing sensitive topics. Define no-go zones and fallback behaviors.
Conversation Analytics
Call volume, resolution time, escalation rate, and automation rate — all in one view.
Customer Insights
Understand what your customers are actually asking about. Identify trends and common pain points.
Audit Logs
Every message, edit, override, and escalation is logged with full timestamps and user attribution.
Performance Reports
Weekly and monthly reports on Milo's performance, delivered to your inbox automatically.
A/B Response Testing
Test different response styles and measure which performs better with your customers.
Custom Alerts
Set thresholds for satisfaction scores, response times, or escalation rates — and get notified when breached.
No-Code Setup
Get Milo live in under 20 minutes. No technical knowledge needed. Guided onboarding walks you through everything.
Industry Templates
Start with a pre-built template for restaurants, salons, or retail — then customize to your exact needs.
Stripe Integration
Look up order details, answer billing questions, and route payment issues — Milo connects to your Stripe account.
Calendar Sync
Connects to Google Calendar and Calendly to book real appointments in real time.
CRM Integration
Push conversation data and leads into HubSpot, Salesforce, or any CRM via native integrations or Zapier.
Priority Support
Access to the Wavelength team via chat and email. Growth and Pro plans get a dedicated success manager.
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